Refund policy

Of course I hope that you are satisfied with my products. However, if the order in the online shop does not meet your expectations, you can here download a withdrawal form. Simply fill it out and send it back by email or post. Please return the products that you want to cancel in the original packaging and in the original condition.



A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.


You have the right to withdraw from this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods or Has. In order to exercise your right of withdrawal, you must send me (Christine Schober, Great Pan Studio, First 16/2, 5325 Plainfeld, Austria, 00436644256237, a clear statement (e.g. a letter sent by post or email ) of your decision to withdraw from this contract. You can use the attached withdrawal form use, but is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.



If you revoke this contract, I have to repay all payments that I have received from you, excluding the delivery costs, immediately and at the latest within fourteen days from the day on which I received notification of your revocation of this contract. For this repayment, I use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. I can refuse the repayment until I have received the goods back or until you have provided proof that you have sent back the goods, whichever is the earlier point in time. You must return or hand over the goods to me immediately and in any case no later than fourteen days from the day on which you inform me of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.



If you want to revoke the contract, please fill in this form out and send it back.

An: Christine Schober
Great Pan Studio
Lehenau 16/2
5325 Plainfeld